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D2U Frequently Asked Questions (FAQ)

We are glad to help by answering any questions you may have, but before you reach out to us, feel free to look to see if the quetsion has already been answered by our team.

Where is D2U Travel's main office located?

D2U is located in Bangkok, Thailand. You can find more information about how to contact us by clicking here.

What tips and advice can you offer about the D2U Travel Experience?

Please be aware that arrival times and the itinerary may change due to unforeseen delays or events such as festivals and public holidays. However, we shall try to ensure all sites are visited and that your tour runs as smoothly as possible.
Be flexible, you will enjoy your tour much more. D2UTRAVEL makes a point of visiting the indigenous populations of each country you visit, in order to give a true reflection of the country; please treat the local people and their customs with respect..

What is the policy about changes in the way a planned itinerary is followed?

This itinerary will be followed as closely as possible. However there may be times when it is necessary to change the route according to local conditions. There will be times traveling long hours as there will be days where we have to cover great distances. Weather patterns can change dramatically - high altitudes tend to be a lot cooler. You are free not to participate in any of the included excursions. However, please note that there will be no refund for any excursions not taken. Lastly, your tour guide is always conscious of everybody’s views, but sometimes he/she will have to make an unpopular decision and your understanding will be appreciated in these circumstances

What isn't included in D2U tours?

All optional excursions and meals unless otherwise stated in the itinerary, visas, tipping, pre-tour and post-tour accommodation.

What are the recommendations about tipping?

Tipping is expected & accepted in Thailand, as salaries are not high and any gratuities for good service will be gratefully accepted. This applies mainly to the local guides , drivers and hotel staffs. As well as additional money to tip your National Guide/Tour Leader at the end of the tour.

What are the recommendations about trip insurance?

Travel insurance is compulsory for all tours. All clients MUST be insured to cover personal accident, medical expenses, cancellation, curtailment, repatriation, etc. Also, be aware that many activities such as trekking, bungy jumping or white water rafting may not be covered on your insurance policy.
If you plan on doing any of these activities please purchase additional insurance. We recommend that you have a photocopy of this document, which you keep separate from the original.

What are the passport requirements?

Your passport is a valuable document and you should exercise extreme care in keeping it safe. We recommend that you keep your passport on you at all times, preferably in a money belt that is worn under your clothing.
We advise that you take copies of relevant pages in your passport and any visas that you may purchase in case of loss or damage. Your tour leader will require your passport details at the pre-departure meeting. Again, we recommend that you have a photocopy of all passport details, kept separate. Your passport should be valid for six months after the END of your tour, and must have one blank page for each country to be visited..

What are the policies about Visas?

It is important that you obtain the appropriate visas before you embark on your Asia trip. Country entry regulations change daily, Please consult the relevant embassy for all details such as opening hours or costs. Certain visas cannot be obtained once you have started your tour, and during the peak summer months it can take longer than normal to get visas, please allow extra time to do this.
Each client is solely responsible for obtaining all necessary visas before joining a tour. D2utravel does not accept responsibility for changes in regulations or requirements for visas. The information provided is given in good faith.

Do I need vaccinations?

NB* A Yellow fever certificate is required if arriving from infected areas. Vaccination requirements are subject to change and should be confirmed before departure.
You may need additional inoculations so please contact your G.P or a travel medical center for further information. Please consult your doctor for up-to-date information and prescriptions for vaccinations, anti-malarial requirements and any reasonably foreseeable illnesses whilst traveling in Asia.

Will medical supplies be available?

We advise that all passengers bring along their own personal first aid kit. Below is a list of some recommended items:
Band Aids/Bandages, Laxatives, Upset stomach remedy, Anti-diarrhoea remedy, Panadol/Aspirin, Rehydration remedy, Antiseptic cream/powder, Sterile dressing, Any relevant course of medication such as contraceptive pills.

What security precautions do I need to know before traveling?

Our Advice is as follows:
Do not take unnecessary valuables with you. A money belt, or something similar, worn close to your body is the best way to carry passports, airline tickets and money.
DO NOT leave any valuables in ANY hotel room in Asia, please use SAFETY DEPOSIT BOXES. Items are left at the individuals’ risk.
Pickpockets operate everywhere, particularly in tourist areas and in crowded markets; you must always exercise care. Be aware that anything left lying around will also be liable to theft.

What should I read up on before I travel?

You might like to read up on the destinations that you are about to visit as these cities all have interesting sites and histories. We recommend a variety of guidebooks such as Lonely Planet, The Rough Guide and Insight Guides. All these publications have good general information as well as more specific country information that will help orientate you in the countries you visit.

How should I manage my money while I'm traveling?

We suggest passengers budget for Minimum US $30-$50 per day for personal expenses, souvenirs, evenings out, alcoholic drinks etc. There will be some days when you spend nothing at all and others when you exceed your budget.
US dollars cash is easier to change into local currency than travelers checks. It is often a good idea to have a small amount of local currency prior to arrival, although there are money change facilities at the Airport on arrival. This will cover you for any initial expenses at or from the airport.
Banks are open Monday to Friday and some are open daily in every department stores. In the main cities travellers’ cheques can be exchanged only at the Bank Cash can be easily changed throughout the country and Mastercard and Visa cards are also widely accepted. The Tour Leaders/local Guides will be able to advise on the best places to change money throughout the tour.

What should I know about local customs?

Please use your discretion and be sensitive to cultural differences in the countries that you visit, in particular visits to religious buildings and when taking photographs. Your Tour Leader/National Guides will advise you of any specific customs to observe. Care should be taken to respect the conventions of other religious and ethnic groups, particularly in respect of clothing and footwear.

How and what should I pack?

Please bring lightweight walking shoes or sandals, and a day sac. Pack essentially for hot conditions: days are hot and humid. Lightweight rain gear is essential at all times. A small daypack is practical for keeping general items (e.g. camera, books, wallets etc.) at hand when your main luggage is out of reach.
It is also handy for day trips and excursions. We also recommend that you keep your passport, credit cards travelers checks etc. on you at all times, preferably in a money belt worn under your clothes.

What should I make sure not to forget?

We suggest that you take into account the time of year you will be travelling, and pack accordingly to the season.
Quick drying clothes are recommended, and at many hotels there are laundry facilities.
Your tour leader/guide will advise where laundry facilities are available.
Camera & film, Spare passport photos, Water bottle, Money belt, Torch, Sewing kit, Sunhat/ Sunglasses, Music cassettes /CDs, Books, Wet Ones, Soap to wash clothes, Writing materials, Swiss Army knife, Calculator, Personal toiletries, including tampons, Contraceptives, Insect Repellent, Sunscreen.

What about Language barriers when I'm traveling?

“Thai” is the official language of Thailand. English will be spoken in the larger cities. You might like to take the time before your trip to read up on the country you will be visiting and perhaps learn a few words of the language. Your effort will always be welcomed and will make your trip all the more enjoyable.

Can I take pictures anywhere? Are there any restrictions?

Please remember, we are guests in the countries through which we travel and we may sometimes inadvertently cause offense by taking photographs without first asking permission.

What should I expect in regards to the food?

Western food is commenly seen in Thailand, but you should also prepare for alternative and unconventional food.
In general, breakfasts are light and often contain a selection of dishes you may not expect. (Likely to include rice and boiling water).
Generally, meals are huge and taken early. Lunch sometimes takes place around 12:00 p.m. and dinner typically around 18:00 pm. Overall we can assure you that Thai cuisine lives up to its reputation as being one of the world’s best.
The Thais are completely omnivorous. Vegetarians need to be apprehensive; a non-meat alternative is always possible. However, vegetarianism is not something Thai chefs are particularly familiar with, so such dishes frequently feature a limited variety of vegetables and are not richly flavored or spiced.
Vegetarians or those with special dietary needs can also be catered for however in some countries the type of food may be limited. Please let the Reservations team know your special requirements as soon as possible so we can do all possible to assist your needs.
The variety of food will differ, as you will be visiting a number of different countries. We try to ensure that you get the most experience from your trip and one of the ways to do this is by trying local cuisine.

What will the accommodations be like?

We have put a lot of thought and effort into locating the most appropriate type of accommodation for each tour. It will always be clean, comfortable and of a high standard. All accommodation is in comfortable tourist class accommodation. Depending on the tour.
In most of the hotels in Asia you may be required to show your passport at Reception. This is a perfectly normal practice and nothing to be concerned about. Just make sure that you retrieve it when you left.
Please note that the majority of hotels in Thailand have only a very limited number of double rooms. We will try to book double rooms for those couples that request them, but please be advised that we cannot guarantee double rooms, and twin rooms may be allocated.

What about taxis and transportation when on my own?

The Meeting Point for your tour is advised at the beginning of this dossier. If you have not arranged for us to meet and transfer you on arrival and are therefore making your own way to the Meeting Point, it is best upon arrival at to take a metered taxi. Drivers may want to negotiate a price before leaving the airport. Do not agree to this, insist that they switch on the meters and pay the amount that it displays when you arrive at your destination.

How can I stay in touch with friends and family while traveling?

Whilst on tour you will probably want to stay in touch with family and friends. There are several ways of doing this:
Mobile Phone – Before departing your home country check with your phone supplier to see if it compatible with the mobile phone networks in the countries that you are traveling to, and how much will it cost to use abroad
Email – Internet Cafes are very cheap and popular, and you are sure to come across several during your tour. If you haven’t done so already, set up a free Google Mail, Hotmail, or Yahoo email account which you can then access from any computer. Internet Cafes will charge a nominal fee for using their computers.
Facebook – Very popular website that allows you to upload stories, get in touch with fellow travelers before and after your tour, upload photos and videos to share with other travelers, your family and friends
Postcards – The good old fashioned postcard. But you will probably get home before the postcard does.

How can I give feedback about my experience after the trip?

Tour Questionnaire - We would like to hear about your experiences on tour.After your tour ends you will automatically receive a feedback questionnaire.

As far as Thailand is concerned, the best time of year for a visit is between November and February. Generally, the weather is cooler during this period and there is certainly less rain than at other times in the year. However, Thailand is a big country with a diverse landscape. There is somewhere to visit whatever time of the year you visit the kingdom.

Thailand’s Seasons
Thailand’s seasons are reasonably uniform through the country, but there are some regional differences. What follows is a summary of the seasons as they impact the kingdom’s various regions:

Central Thailand and the East
In central Thailand and the eastern provinces, the really hot summer weather starts around March and goes on to around November. During this time extreme temperatures can go up to the 45 degrees centigrade mark. The winter months are November to February. There may really be only a few days of genuinely cold weather during these months, but the period leading up to the New Year are a welcome respite from the heat throughout the rest of the year. Aside from these days, visitors from Europe still may feel the temperatures as being a bit warm during Thailand’s winter, although not uncomfortably so. The rainy season kicks in around the end of May and goes on until October. The rain is frequent and sometimes fierce. Usually though rainstorms go on for around 30 minutes or so, and after a storm the weather is significantly cooler.

Northern Thailand and the Northeast
Northern Thailand and the Northeast have the same basic seasons as those in the central and eastern regions. The winters are though significantly cooler. Mountainous regions can get particularly cold, on some occasions down to 0 degrees centigrade. In these parts of Thailand’s winter starts in November and goes on to January. Without doubt these are the best months for a visit to the North and Northeast – flowers are in bloom, it is dry and cool, and in the mountains mists and fogs often form making what is already wonderful scenery exquisite.

Southern Thailand
Southern Thailand’s seasons are less distinct and really there are only two proper seasons - summer and the rainy season. The Gulf of Thailand lies to the east of the Thai peninsula while the Andaman Sea lies to the west. Visiting areas west of the peninsula (Phuket, Phang Nga, Krabi) is best done between November and April to avoid the monsoons that occur during other months – monsoons obviously make visiting islands by boat difficult and sometimes dangerous. Clearly they are best to be avoided. Areas east of the peninsula (Koh Samui, Hat Yai) are best visited between May and October. If you are planning to visit both sides of the coast during your stay in Thailand, March to April would be the best months.